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Terms & Conditions

Customer Care

  1. Inquiries Handling: Efficiently manage incoming inquiries via various channels such as phone, email, live chat, and social media, providing accurate and timely responses to customer queries regarding products, orders, shipping, returns, and general assistance.

  2. Issue Resolution: Resolve customer concerns and complaints effectively, demonstrating empathy, patience, and problem-solving skills to ensure customer satisfaction and retention. This may involve troubleshooting technical issues, processing refunds or replacements, and coordinating with relevant internal teams for resolution.

  3. Order Management: Assist customers with order-related tasks, including order placement, modification, and tracking. Ensure orders are processed accurately and in a timely manner, and address any issues related to payment, pricing, or inventory availability.

  4. Product Knowledge: Develop a deep understanding of the company's product offerings, features, and benefits to provide comprehensive assistance and personalized recommendations to customers based on their needs and preferences.

  5. Policy Adherence: Adhere to company policies, procedures, and service standards while handling customer interactions, ensuring consistency and compliance with established guidelines for quality assurance and customer satisfaction.

  6. Feedback Management: Solicit feedback from customers regarding their shopping experience, product satisfaction, and suggestions for improvement. Actively listen to customer feedback, relay insights to relevant stakeholders, and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Privacy & Safety

  1. Data Protection Policies: Develop and enforce comprehensive data protection policies and practices in compliance with relevant privacy regulations (e.g., GDPR, CCPA). These policies outline how customer data is collected, used, stored, and protected throughout the e-commerce platform.

  2. Secure Payment Processing: Implement robust encryption and security protocols to safeguard customers' payment information during online transactions. Utilize trusted payment gateways and adhere to industry standards such as PCI DSS to ensure secure payment processing and prevent unauthorized access or fraudulent activities.

  3. SSL Encryption: Employ Secure Sockets Layer (SSL) encryption technology to establish a secure connection between the customer's web browser and the e-commerce website. SSL encryption protects sensitive data transmitted between the customer's device and the server, including personal details, login credentials, and payment information.

  4. Account Security Measures: Implement measures to enhance account security and prevent unauthorized access to customer accounts. This may include multi-factor authentication (MFA), strong password requirements, account lockout policies, and regular security audits to identify and mitigate potential vulnerabilities.

  5. Privacy Notices and Consent: Provide transparent privacy notices to customers outlining the types of data collected, purposes of data processing, and rights regarding data access and consent. Obtain explicit consent from customers before collecting or processing their personal information, and offer options for managing preferences and opting out of certain data practices.

  6. Data Breach Response Plan: Develop a robust data breach response plan outlining procedures for detecting, assessing, and responding to data breaches in a timely and effective manner. This includes notification protocols for affected customers, regulatory authorities, and relevant stakeholders, as well as measures to mitigate the impact of the breach and prevent future incidents.

  7. Regular Security Audits and Updates: Conduct regular security audits and vulnerability assessments to identify and address potential security risks and weaknesses within the e-commerce platform. Stay informed about emerging threats and security trends, and implement timely software updates, patches, and security enhancements to maintain a proactive approach to security.

  8. Customer Education and Awareness: Educate customers about online privacy best practices, security measures, and potential risks associated with e-commerce transactions. Provide resources, guidelines, and tips for safeguarding personal information and recognizing signs of suspicious activity, empowering customers to make informed decisions and protect themselves while shopping online.

Payment Methods

Payment Methods

- Credit / Debit Cards

G PAY

- Offline Payments

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